There are many ways that businesses of all types can now obtain insight into the customer experience. Most online stores have some type of rating… Read More »Insight From The Other Side by Cindy Stradling CSL, CPC
The front line of any business is the customer service employees. For some companies, this is a team that is dedicated to ensuring customers have… Read More »The Importance Of Recognizing Customer Service Employees by Cindy Stradling CS:, CPC
Anyone who works in direct sales, either business to business or business to consumer, work diligently to follow through on the promises they make to… Read More »How To Recover After Letting A Client Down by Cindy Stradling CSP, CSL
It can be difficult to set your business apart from other companies offering similar products and services if all you focus in on is what… Read More »Creating A Culture Of Customer Service Extraordinaire by Cindy Stradling CSL, CPC
When we talk about customer service, most of us think about our interactions with external customers, those people who buy our products or use our… Read More »Excellence in Internal Customer Service by Cindy Stradling CSP, CPC
