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As a leader, it is easy to become complacent in the position. However, in today’s rapidly changing workplaces, the knowledge that you have today will not equip you to be a leader in the future. As processes and organizations change, leaders who will continue to be effective focus on lifelong …
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The old saying “Do as I say, not as I do” is an essential message to leaders in any organization. Unfortunately, when leaders and upper management act contrary to what they expect from others, the result is often a hostile or ineffective workplace culture that leads to increased staff turnover …
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There are many different reasons why people become leaders. Some are driven by the desire to be in control or have their vision guide the company or the business. Others become leaders through natural progression and seniority, even if they never aspired to be in a leadership position. No matter …
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Self-awareness is a vital part of being an authentic and effective leader. Leaders who have developed their sense of self-awareness are able to not only manage their own behaviors and emotions but also discern how their presence or lack of presence is impacting the people around them. Self-awareness is part …
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One of the most costly mistakes a business can make is assuming customers are satisfied with their products or services. Some companies believe that if there are no complaints originating from customers, everyone is satisfied. In fact, customers can be dissatisfied with a product or a service and simply stop …
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In business, mistakes can and do happen. Even with the best automation and processes, errors will occasionally occur that cause a problem for a customer. It may be an overcharge on an invoice, a missed shipment, or an order that arrives that contains the wrong materials. Regardless of the issue, …
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Setting your business apart from the competition begins with providing additional personal care for each customer. Today, consumers are often greeted with automatic responses and self-serve processes to address any type of question or concern with a product or service. One of the benefits of being a customer-focused company is …
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Eye contact is considered a central part of nonverbal communication. While the expectations around eye contact vary between cultures, it is often considered to be a key factor in building trust and showing honesty during communication. Research shows that eye contact is more than just a polite form of paying …
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There are many famous quotes about always being two sides to every story. In reality, it is often difficult to see things from another perspective, but for anyone working directly with customers or clients, learning how to shift perspective is a key to retaining customers even in difficult situations. Imagine …
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Most professionals see goal setting as dull and analytical rather than inspiring and motivating. In reality, many goal setting models are designed to create the movement required by a position, department, or company. It is more about meeting specific KPIs and metrics than having a true passion for the outcome. …
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