In the business world, building strong relationships with your clients is essential if you want to be successful in the long run. While securing a… Read More »The Importance of Staying Connected To Your Clients by Cindy Stradling CSL, CPC
In today’s fast-paced world, customer service has become a pivotal element of any successful business. Yet, despite its importance, many companies often overlook a fundamental… Read More »Looking At Customer Service From The Customer’s Perspective by Cindy Stradling CSL, CPC
Setting your business apart from the competition begins with providing additional personal care for each customer. Today, consumers are often greeted with automatic responses and… Read More »
Eye contact is considered a central part of nonverbal communication. While the expectations around eye contact vary between cultures, it is often considered to be… Read More »The Importance Of Eye Contact In Building Trust by Cindy Stradling CSL, CPC
There are many famous quotes about always being two sides to every story. In reality, it is often difficult to see things from another perspective,… Read More »From The Other Side by Cindy Stradling CSL, CPC
In the increasingly competitive marketplace, it is challenging to be able to set your business apart from the competition. With consumers able to go online… Read More »Your Customer Service Team Is Your Secret Weapon by Cindy Stradling CSL, CPC
Great customer service seems to be a lost art for many companies. As consumers, we put up with long hold times, rude employees and must… Read More »5 Tips to Develop Customer Service Excellence by Cindy Stradling CSP, CPC
