In the increasingly competitive marketplace, it is challenging to be able to set your business apart from the competition. With consumers able to go online… Read More »Your Customer Service Team Is Your Secret Weapon by Cindy Stradling CSL, CPC
Anyone who works in direct sales, either business to business or business to consumer, work diligently to follow through on the promises they make to… Read More »How To Recover After Letting A Client Down by Cindy Stradling CSP, CSL
When we talk about customer service, most of us think about our interactions with external customers, those people who buy our products or use our… Read More »Excellence in Internal Customer Service by Cindy Stradling CSP, CPC
As a business leader/owner, there’s no question you’re aware of the importance of good customer service. In fact, it’s likely been something you’ve been working… Read More »Taking Customer Service to the Next Level by Cindy Stradling CSP, CPC
Self-reflection is a critical part of growth. This applies both to our personal lives and our businesses. We must consistently take stock of the things… Read More »The One Thing by Cindy Stradling CSP, CPC
Great customer service seems to be a lost art for many companies. As consumers, we put up with long hold times, rude employees and must… Read More »5 Tips to Develop Customer Service Excellence by Cindy Stradling CSP, CPC
