The front line of any business is the customer service employees. For some companies, this is a team that is dedicated to ensuring customers have… Read More »The Importance Of Recognizing Customer Service Employees by Cindy Stradling CS:, CPC
Summer is a difficult time for companies and businesses of every size and in every industry. One of the significant challenges is the use of… Read More »Customer Service Excellence ALL Year by Cindy Stradling CSL, CPC
Every customer service organization likes to say they go the extra mile for their customers. What that really means, however, varies widely from organization to… Read More »Customer Service Excellence – What Does Going the Extra Mile Really Mean? by Cindy Stradling CSL, CPPC
When we talk about customer service, most of us think about our interactions with external customers, those people who buy our products or use our… Read More »Excellence in Internal Customer Service by Cindy Stradling CSP, CPC
As a business leader/owner, there’s no question you’re aware of the importance of good customer service. In fact, it’s likely been something you’ve been working… Read More »Taking Customer Service to the Next Level by Cindy Stradling CSP, CPC
Good customer service is a secret to success in any business. Though the details vary by industry, the basic customer service principles are the same.… Read More »Customer Service and Beyond by Cindy Stradling CSP, CPC
